Size Guide

Size Guide

We've designed the BALA Twelves to fit you in the most optimal way no matter the hour of your shift. We've given you a little extra wiggle room in your toes and forefoot width to allow for some swelling that will happen over the course of your day – or night! And our KnitFit base layer will accommodate your individual foot shape and that touch of swelling. 

BALA Twelves fit true to size in comparison to other commonly worn shoes. To help you get the right pair, we’ve included answers to some common questions below. 

Caprice Neely

Co-Founder and Designer

I’m in between sizes. What should I get? 

If you are wavering between 2 sizes, we recommend getting the smaller option. So if you are deciding between size 7 or 7.5, we recommend choosing the 7. 

My clogs and running shoes are different sizes. What should I get in BALA? 

BALA Twelves are closer in feel to a running shoe than clogs, so we recommend using your running or tennis shoes to guide your size decision. 

I need help picking a size. How can I get a recommendation?

We’d love to help! Click the chat button on the lower right hand section of your screen or email us at and we’ll get back to you ASAP!

If I don’t get the right size, can I return or exchange my order?

Our first priority is getting you the right size so we accept returns and exchanges for 45 days after purchase. See the returns and exchanges section of this page for more information.

Got another question? We've got an answer. Check out the Frequently Asked Questions Page.