Returns & Exchanges

Start your return or exchange here.


Return & Exchange Policy

We accept returns and exchanges (for products NOT marked final sale) within 30 days of your order arriving at your door.

All returned shoes must be in new condition. We reserve the right to refuse shoes that are damaged, dirty, or otherwise in worn condition.

Please try your shoes on at home, in a carpeted area if possible. Do not return shoes that have been worn out of the house, especially if they have been worn in a clinical setting. 

If you think that the product you received may be defective, please contact customer service at

Please note that all shoes marked final sale are ineligible for returns, exchanges, or refunds. As of February 2023, this applies to all variants of our Nocturnal Black colorway.

How to Make it Happen


  • If your preferred size is not currently available, you can opt for an e-gift card and sign up to be notified via email when your size is back in stock. We cannot make guarantees on when sizes will be restocked.
  • If you ordered a limited edition colorway, we cannot guarantee that you will be able to exchange for the same colorway. Similarly, if you are hoping to exchange any Twelves for another pair in a limited edition colorway, we cannot guarantee that stock will be available. Limited edition colorways will not be restocked once they sell out.


      • Send your items back through the mail, or drop them at a local Happy Returns Return Bar–– find your nearest location here.
      • If you opt to send your items back: you'll receive a return shipping label. You'll print and affix that label to your package, then drop the package off at your nearest FedEx or USPS location!
      • If you opt to return at a Return Bar: bring your order into the location most convenient for you, pull up the QR code from Happy Returns, and staff will take care of the rest.
      • Refunds are processed once the shipment is scanned by the carrier. 

      Got a question? We've got an answer. Check out the Frequently Asked Questions Page.



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      Free shipping + Free returns = Risk Free Shopping
      • “Absolutely thrilled about this purchase. They´re easy to clean and
        my legs aren´t killing me after a 12 hour shift.”

      • “BALA Twelves were comfortable from the very first moment I put them on. I´m in the OR 14 to 26 hours sometimes and my feet feel great at the end of the day.”

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